Shipping

Arreis Cheveux provides an efficient and punctual shipping service. All orders are processed daily. Orders for in-stock products placed Monday through Saturday by 12:00pm ET will be shipped the same day. Orders placed on a Sunday or holiday will be shipped the following business day. We will notify you with an estimated delivery time for products not available at our U.S. facilities.

Shipping Options:

Next day shipping: 1 business day
Priority Shipping: 2 -3 business days
Standard shipping: 3 -5 business days
FREE Budget Shipping: 8 - 12 business days

Shipping Offer:

All purchases of $350.00 and greater receive free standard shipping.

International Shipping

Orders for shipment to an address outside the United States are mailed using International Priority Mail. International shipments must clear customs. It is the customer’s responsibility to understand the requirements for custom clearance for their destination and to arrange for any permits or special paperwork that may be required. It is the customer’s responsibility to pay all additional taxes, fees or duties.

Back-Ordered Items

Back-ordered items cannot be shipped at the time an order is placed, but will ship at a later date. When a back-ordered item is selected, we will provide you with an approximate shipping date. Typically our back-ordered items require an additional 7-10 days for processing. If you have selected an item that is on back-order, you have the option to select an alternative product or to cancel your order free of charge.

Shipping Delays

We recommend that you place orders in advance to allow for unanticipated delays that are beyond Arreis Cheveux ability to control. We are not responsible for late shipments due to holidays, inclement weather, natural disaster, incorrect address, failed delivery, or carrier delays. If your package is delayed for any of these reasons, we will not offer a refund of shipping charges. If you have any questions or concerns please contact us at Shipping@ArreisCheveux.com .

Lost Shipments

Please track your order to confirm the estimated delivery date. Please allow up to 48 hours following the estimated delivery date to submit a Lost Shipment Claim. We will contact the mail carrier to search for your package. The mail carriers investigation can take 8-10 business days. If it is determined that your shipment has been lost, a replacement will be sent immediately at no cost to the customer following the completion of the mail carrier’s investigation.

Failed Deliveries and Incorrect Shipping Addresses

Please be sure to provide the correct and complete mailing address for your order. Include the full street name, apartment number, and zip code. If the mailing address is incorrect or incomplete your order will be either delayed or returned to Arreis Cheveux. If an order is returned, the customer is responsible for all cost associated with reshipment. If an address correction is needed after an order has been submitted, you will be assessed a $15 fee to cover the charges related to processing incurred by Arreis Cheveux from mail carriers.